Welcome to Deals Hand Tools Zone Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website handtoolszone.com and all purchases made through our store. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for industrial professionals and DIY enthusiasts aged 18 or older. By using our site, you represent that you have the legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and software, is our property or the property of our licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree to use our website only for lawful purposes and not to:

  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s operation
  • Use automated systems to extract data
  • Engage in any fraudulent activity

2. Products and Services

2.1 Product Descriptions

We specialize in providing high-quality industrial tools and equipment including:

  • Air compressors and related parts/accessories
  • Automotive tools and equipment
  • Construction and building materials
  • Professional-grade hand tools
  • Industrial support equipment

We make every effort to display product colors, features, and specifications as accurately as possible, but cannot guarantee your monitor’s display accuracy.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed for professional and industrial use. You agree to use all products in accordance with their intended purpose and manufacturer guidelines. Misuse of tools may void warranties and create safety hazards.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order acceptance occurs when we send your order confirmation email.

3.2 Pricing

All prices are in US dollars and exclude applicable taxes unless otherwise stated. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have authorization to use your chosen payment method.

3.4 Sales Restrictions

We do not ship to certain Asian countries or remote areas. By placing an order, you confirm your shipping address is within our service area.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment (includes tracking and insurance)
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment (includes basic tracking)

Delivery times are estimates and may vary based on destination and customs processing.

4.3 Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier. You are responsible for filing any claims with carriers for lost or damaged shipments.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from the date of delivery for most items. To be eligible:

  • Item must be new, unused, and in original packaging
  • Return request must be made within 15 days
  • Proof of purchase must be provided

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used caulk & sealants
  • Personal protective equipment that has been worn
  • Custom or special order items
  • Any tools showing signs of use or installation

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order details and reason for return
  2. Wait for our Return Authorization (RMA) and instructions
  3. Ship the item with the RMA clearly marked on the package

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the returned item. Original shipping fees are non-refundable unless the return is due to our error.

6. Warranties and Liability

6.1 Product Warranties

Many of our products come with manufacturer warranties. Please review individual product documentation for warranty details.

6.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

6.3 Proper Use and Safety

You agree to use all tools and equipment in accordance with manufacturer instructions and safety guidelines. We are not responsible for injuries or damages resulting from improper use, modification, or neglect of our products.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. General Provisions

8.1 Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

8.2 Governing Law

These terms shall be governed by the laws of the State of Arizona, without regard to its conflict of law provisions.

8.3 Dispute Resolution

Any disputes shall first be attempted to be resolved through good faith negotiations. If unresolved, disputes shall be settled in the courts of Tucson, Arizona.

8.4 Contact Information

For questions about these terms:

Deals Hand Tools Zone Store
1831 Elk Rd Little
Tucson, US 85716
Email: [email protected]