At Deals Hand Tools Zone Store, we’re committed to providing industrial professionals and DIY enthusiasts with top-quality tools and equipment, backed by transparent shipping and returns policies.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges Policy

We stand behind our industrial-grade tools with a straightforward 15-day return policy for your complete satisfaction.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be new, unused, and in original packaging
  • Return request must be made within 15 days of receiving your order
  • Proof of purchase (order number) must be provided

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used caulk & sealants
  • Personal protective equipment like back support belts that have been worn
  • Custom or special order items
  • Any tools showing signs of use or installation

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Deals Hand Tools Zone Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name] Quantity: [Quantity] Reason for Return/Exchange: [Please specify]
Please advise on the next steps for completing this process.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Return shipping address
  • Special instructions (if applicable for large/heavy items)

Step 3: Package and Ship Your Return

Please ensure:

  • All original packaging and accessories are included
  • The RMA number is clearly marked on the outside of the package
  • For exchanges, indicate the replacement item needed

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. For heavy equipment like air compressors or automotive tools, contact our support team first for special handling instructions.

Refund Process

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

  • We’ll ship your replacement item once the original item is received and inspected
  • If the replacement item is of higher value, you’ll be invoiced for the difference
  • Standard shipping rates apply for exchanges unless the exchange is due to our error

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or return at no cost to you

Contact Us

For any questions about our shipping or returns policy:

  • Email: [email protected]
  • Address: Deals Hand Tools Zone Store, 1831 Elk Rd Little, Tucson, US 85716